daduku Casino & Sportsbook FAQ
Members ask us about account setup, password recovery, how deposit methods work (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet), withdrawal timing, loyalty tier rules, demo-play options, and security practices. Some questions come from first-time users during registration; others from members managing active accounts through Liga 1 season, Piala AFF tournaments, or weekly cashback claim windows.
This FAQ resolves the most common questions we receive. Each answer explains a concrete process—password reset steps, deposit ranges, how loyalty tiers accrue and payout, what to do if your account shows unusual activity. If your question is not answered here, or if you need to report a security concern immediately, use the support email link below.
Read this page before contacting our support team—most account issues (forgotten password, deposit confirmation, withdrawal status) are resolved by following the steps outlined here. If your issue persists after you have completed the steps, or if you believe your account has been compromised, email support with your username and a description of what went wrong.
- Account and registrationpassword recovery, account security, account limits
- Payments and transactionsdeposit methods, deposit ranges, withdrawal fees and processing
- Games and loyaltydemo mode, loyalty tiers, how rewards are earned
- Support and legalcontacting support, account policy, jurisdiction notice
Account and registration
Visit the login page and click "Forgot your password?" A form will ask for your username or email. Enter the address on file, and we will send you a password-reset link via email. Click that link within two hours. You will be taken to a form where you enter a new password. Passwords must be at least eight characters and include uppercase letters, numbers, and a symbol. Once you save the new password, return to the login page and sign in with your username and new password. If you do not receive the reset email within five minutes, check your spam folder or contact support.
Change your password immediately from any device where you still have access. If you cannot log in at all, use the password-reset link to create a new password. Then check your account activity (recent logins, deposit history, withdrawal requests) to see if anything is unfamiliar. If you notice unauthorized transactions or login attempts from an unfamiliar location, email support immediately with your username and a description of the unusual activity. We will review your account and lock it if needed while we investigate. Do not share your password or two-factor authentication code with anyone, including our staff.
No. One person may operate only one active account on daduku. If we detect multiple accounts linked to the same email, phone number, device, or payment method, all accounts will be suspended pending review. We use these checks to prevent bonus abuse and fraud. If you have an old account you no longer use, contact support to request account closure rather than creating a new one. Closing your account is permanent and cannot be reversed, so confirm you no longer need access before requesting closure.
Payments and transactions
Deposit minimums and maximums vary by payment method. DANA, e-wallet, mobile banking, and local payment typically allow deposits from ten thousand to twenty million Indonesian rupiah per transaction, though your payment app may set lower limits. online payment and e-wallet follow similar ranges. Bank transfer via mobile banking, local payment, online payment, and e-wallet (including virtual account numbers) allow deposits from fifty thousand to one hundred million rupiah. Your first deposit is subject to identity verification (KYC)—you may be asked to upload a photo of your ID. Subsequent deposits process faster once verification is complete. Check the deposit screen in your account for the exact limits on your chosen method.
We do not charge fees on deposits. When you deposit via mobile banking, local payment, online payment, or other payment apps, the full amount reaches your daduku balance. Some payment providers may charge their own fees—check your payment app's settings if you see a deduction. Withdrawals to the same payment method you deposited from are processed without our fee. Processing times depend on the recipient bank or payment service; e-wallet and mobile banking typically credit within minutes, while bank transfers (local payment, online payment, e-wallet, mobile banking) may take one to two business days. Withdrawals requested during Idul Fitri or Idul Adha holidays may process more slowly due to bank closures.
Games and loyalty
Demo mode is available for most slot games (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways) but not for live-dealer tables or sports betting. To play demo slots, browse the game lobby and look for a "Play for free" or "Demo" button. Demo play gives you virtual credits—you cannot win or lose real money. Demo slots let you learn game rules and pay-table layout before you deposit. Live-dealer tables and sports markets require a real account and a deposit to participate. You can switch between demo and real-money play at any time by logging into your account.
Loyalty points accrue as you place bets on any game or market. One point is earned per one thousand rupiah wagered. Points do not depend on wins—you earn them on every bet. Tier status progresses automatically: Bronze (0–500 points), Silver (501–2000), Gold (2001–5000), Platinum (5001+). Each tier unlocks higher weekly cashback percentages and bonus birthday credits. Cashback is paid on Mondays for the previous week's losses; it is credited directly to your account balance. Tier status resets quarterly (January, April, July, October). Check your loyalty page in account settings to see your current points, tier, and upcoming rewards.
Support and legal
Email our support team at [email protected] with your username, email address, and a clear description of your issue. Include relevant details—for deposit problems, mention the payment method and the amount; for withdrawal issues, state when you submitted the request. Response times depend on email volume; during Liga 1 match days, responses may take six to eight hours instead of the usual two to four. Do not send payment details, passwords, or two-factor codes via email. For urgent security concerns, mark your email "URGENT" in the subject line and we will prioritize it.